Worst Airline at any time?!?! Misplaced my luggage in Charlotte NC, February 6 following offering it (coupled with my wife’s) to two attendants for the baggage belt for returning passengers. Hers came in on our flight, mine did not. Now eleven times afterwards and after getting gone through phone hell plus some very non caring individuals, I've had no Get in touch with from anyone. The typical answer is “we remain wanting to Identify your luggageâ€. Their questionnaire and all kinds happen to be despatched to Baggage Assert Office but no person truly appears to have an interest in accomplishing something to reduce their problems.
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According to this encounter I can only conclude this practice seems to generally be business as typical for American Airways, Particularly immediately after witnessing signs about not removing cots from designated locations. How can a business justify obtaining in excess of 50 Grownups snooze on cots within an plane terminal? This need to be a concern for the hearth Marshals!
The worst flight expertise of my existence was taking my household of sixteen on American Airways. Dropped our luggage equally means. We won't be traveling American all over again.
My husband and I flew from Palm Springs to Ft. Myers Florida, about the return trip, flight 2233 from Dallas, my partner Rick Barnes was cut pretty terribly by some thing while in the seat when he put our luggage during the overhead compartment. We known as the Hostess and While blood was gushing out from the wound, he was presented a band assist to deal with the 5 inch gash in his leg. We were advised that when Everybody boarded, the hostess would return with the main aid package and would need to create a report.
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While in the 12 months given that Hurricane Maria strike Puerto Rico, the island has dropped a treasured useful resource: numerous 1000's of people that've still left to develop their futures elsewhere
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Periods have adjusted and its really unhappy. BTW – Our flight to Madrid was with Iberia plus the experience was the whole opposite! The plane was dazzling, thoroughly clean and modern and the foods decisions ended up appetizing along with the attendants had been conscious of food items ingredients. Certainly it can be achieved appropriate!
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The definition of shopper service at American Airways just isn't described in almost any acknowledged phrases. It doesn't handle the customer or imply any service in any respect. My daughter, touring solo, had the modern encounter of waiting in line at Heathrow so very long to examine in that she missed the checkin by 2 MINUTES Even though the aircraft was at the gate for an additional forty five minutes. The agent, and I use that word generously, needed she invest in another ticket for your afterwards flight at a expense of an extra $three hundred. Then proceded to inform her the seat would be assigned within the gate. Okay, concern settled. You think that! If the gate is assigned she goes to have her seat assigned along with the ‘AGENT’ who'd not permit her on the primary flight cancelled her seat on equally the very first and next flight immediately after using her income! So she wasn’t off that initially flight still, THE AGENT took her off! And now she wasn’t on the second flight for which she paid added dollars. The good news is we were being in interaction and he or she spoke having a supervisor who produced a seat to her. When she questioned who experienced cancelled the her reservation, they said they didn't know. This all transpired inside of a three hour period of time. She lastly boarded quarter-hour ahead of departure, I hope. So my husband And that i contacted American Airways to verify if she was able to get around the plane and who experienced cancelled her flight, given that there was a economic transaction and no economic transaction takes place without having a record of who established it, a single would think, for accounting and theft security functions on your own. My spouse named initially and spoke to JAYNE FUENTES, a supervisor who after a extended discussion gave us NO Facts. She could not notify us if my daughter received a seat within the flight, received about the airplane, or who bungled the additional acquire. She truly claimed that ‘They may be open up terminals and they don't register who their website is reserving or accepting payment to get a seat reservation.’ That is certainly precise accounting for yourself. So my spouse thanked her politely for all her help at which place I mentioned JAYNE FUENTES instructed us very little she was of no help at all. Then I called American Airlines and spoke to another supervisor, JANE Grey, a individual who should not be permitted to answer phones within a jail.
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I've provided an write-up that outlines your company as becoming the worst airline during the field which isn't anything to get pleased with. Determined by my knowledge I will say that i'm never intending to fly with your organization again, and neither will anybody I'm sure. I have now publically introduced my frustrations with your airline on every one of the social networking websites.